{"product_id":"complaints-policy-and-procedure-suite","title":"Complaints Policy and Procedure Suite (CQC Reg 16 | LA\/NHS Complaints Regs 2009 | 3-Day \/ 28-Day Standards)","description":"\u003cp\u003eComplete CQC-compliant Complaints Policy and Procedure documentation suite.\u003c\/p\u003e\u003ch2\u003eWhat's included — 4 documents, 11 forms\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003e✔ Policy Template (CMP1)\u003c\/strong\u003e · \u003cstrong\u003eExcel Workbook (CMP2)\u003c\/strong\u003e · \u003cstrong\u003eWord Forms (CMP3)\u003c\/strong\u003e · \u003cstrong\u003eMaster Checklist (CMP5)\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eForms: Complaint Acknowledgement, Investigation Plan, Statement Template, Decision Letter, Escalation Record, Anonymised Learning Log, Trend Analysis, Quarterly Audit, Mock CQC Inspection, Annual Governance Report.\u003c\/p\u003e\u003ch2\u003eRegulatory coverage\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eCQC Reg 16 — primary\u003c\/li\u003e\n\u003cli\u003eLA\/NHS Complaints Regulations 2009\u003c\/li\u003e\n\u003cli\u003ePHSO \/ LGSCO\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eBuy once\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003e£59.99 one-time purchase.\u003c\/strong\u003e ISO 9001 + ISO 45001 certified.\u003c\/p\u003e","brand":"Hiscock \u0026 Co — Regulatory Compliance","offers":[{"title":"Default Title","offer_id":57324062671192,"sku":"CMP-v3-2","price":59.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0984\/5008\/0088\/files\/CMP_Product_Cover_5431b494-bc7c-486c-982b-beb756588f8d.png?v=1779208897","url":"https:\/\/hiscockco.co.uk\/products\/complaints-policy-and-procedure-suite","provider":"HISCOCK \u0026 CO Regulatory Compliance","version":"1.0","type":"link"}