Complaints Policy and Procedure Suite (CQC Reg 16 | LA/NHS Complaints Regs 2009 | 3-Day / 28-Day Standards)

Complete CQC-compliant Complaints Policy and Procedure documentation suite.

What's included — 4 documents, 11 forms

✔ Policy Template (CMP1) · Excel Workbook (CMP2) · Word Forms (CMP3) · Master Checklist (CMP5)

Forms: Complaint Acknowledgement, Investigation Plan, Statement Template, Decision Letter, Escalation Record, Anonymised Learning Log, Trend Analysis, Quarterly Audit, Mock CQC Inspection, Annual Governance Report.

Regulatory coverage

• CQC Reg 16 — primary
• LA/NHS Complaints Regulations 2009
• PHSO / LGSCO

Buy once

£59.99 one-time purchase. ISO 9001 + ISO 45001 certified.